Book is published.
Fishing Guide to the Stars: Fishing for love thru the zodiac… The cover art proof arrived Tuesday afternoon, talk about “just in time.”
Greg needs a big old nod of approval for his timely cover artwork, turned out great. Took a little “behind the scenes” work, but the graphic is nothing short of brilliant. It depicts me better than I could.
“The man, the myth, the metaphor.”
“Yeah Kramer, the mystery all right.”
I was too busy Tuesday morning and afternoon, to worry about details. I had morning readings, afternoon readings, and this whole “Mars Venus Mercury” retrograde is creating, well, “lots of work.”
The fastest way to get the book is order direct from publisher. Yeah, it’s self-published, but after being shot down by a couple of publishers, I decided to go ahead and launch it. Besides, the website’s stats showed, as late as last June, that the romance text was one of the highest traffic areas, behind, of course, the scopes themselves. And this web journal.
So it’s out and available as of now.
Mercury is just about retrograde at this time, and in the opposite sign, there’s Mars retrograde. It’s not pretty out there.
Maybe perfect for a book about relationships that do – or don’t – work.
Customer Service
I sure hope this isn’t a recurring problem. After listening to folks for the last week, after the litany of complaints that can be easily traced to Mars & Mercury – and avoided by applied astrology – I’m worried.
I got one of the terse “unsubscribe me” notes, threatening to complain to the bank and the credit card company because someone signed up for a subscription then wanted it stopped. Deal is, I don’t handle the credit card, or, for that matter, any of the administration for subscriptions.
The whole struggle for a seamless, easy-to-use interface and software-automated-process was to prevent this event from occurring. It’s simple, want to unsubscribe? Follow the instructions on their site.
Sending me a note from some hotmail account with “unsubscribe ME!” means I’ll send a command to the list-server and try to unsubscribe that address from the two lists I manage, the weekly scopes (still available for free) and the unofficial joke list.
The challenge? One negative response, one loud complaint outweighs about 7 or 8 positive referrals. So I know that there’s one person who’s upset that the instructions were too hard to follow. Remember the little button you clicked on that said, “I accept these terms and conditions”?
If you’re like me, about 90% of the time, I just click right on through. Never read the fine print.
The customer service part is a little different, though. How can I suggest that someone really made a serious error in judgment, without just adding more fuel to an already angry situation? Anyway to spin this one for the positive?
From what I recall, I politely urged the person to pursue this matter with both the bank and the credit card company as well as the service provider. I’m paying a percentage just so I don’t have to deal with the problems.
So it’s back to customer service. What’s the right answer?
I refunded the last amount. I unsubscribed the e-mail address. And I’m really not interested in a war of words, because, what it amounts to? The person didn’t read the fine print. Or hasn’t a clue.
Still, think about one negative referral. That’s like the person who left me voice mail last Monday night, close to midnight my time, two words. Want to guess?
At the bottom of the terms and conditions, it clearly states that “any submissions to Kramer Wetzel and/or astrofish.net become the sole property of astrofish.net forever and always….”
Know what that means? Wonder if it’s valid? Carry to have dueling attorneys at 20 paces?
If it passes through my mail gateway, the one that I pay for, addressed to me, I can copy it and publish it.
However, I’m trying to be nice with that whole customer service deal, and trying to keep from generating ill-will.
However, reading the instructions is encouraged, before you pop a credit card number on the website. Any site, not just here. Common sense. Oh, that’s right, common sense is something lacking these days. How could I forget?
What it all amounts to? I give so much in real readings, sometimes it’s hard to be nice. Customer service around here sucks sometimes. Want to walk in these sandals for day?